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To update your membership or billing, or to cancel your donation, please see our instructions here.

I made a donation but did not receive an email with an activation code.

If you've already made a donation but don't remember activating your benefit or receiving an activation code, please read these suggestions:

  • Your local PBS station is still processing your donation. Most stations send a Passport activation email within a few minutes of submitting your donation, but if your donation takes longer to process you may not receive this email right away.
  • The email arrived in your spam folder or you used a different contact email address when submitting your donation. Please check your inbox's spam/junk folder, or any other email inboxes you may own.
  • You did not include a contact email when submitting your donation. If you also didn't receive an email receipt of your donation from your station, please contact your local station directly.
  • You previously activated your Passport benefit. Check your benefit's status here by entering your contact email and submitting.

To confirm that you have activated your Passport account, go to PBS.org and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

If you do not see the blue Passport icon next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.