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To update your membership or billing, or to cancel your donation, please see our instructions here.

I can't find my Passport activation code.

You should have received your Passport activation code or link shortly after becoming a member with your local PBS station. This activation code or link would have been sent to you immediately following your donation, or via email once your station processed your donation.

Activation codes and links for the Passport benefit can only be used once. If you have already used your code or link, you do not need a new one.

If you would like to check on the status of your benefit or request an activation link, please use our Passport Lookup Tool

On the Lookup Tool, enter the email address you provided your local PBS station with when you became a member. If your PBS station has that email address on record and has a Passport benefit available for your membership, you'll receive an email response with an activation link and other information about your Passport benefit.

If you do not receive an email, the provided email is not listed on a membership with any PBS station. Please try entering an alternative email address in the Lookup Tool, or contact your PBS station to inquire about your membership and benefits.