We are currently receiving a high number of calls, and our wait times are longer today. We apologize and thank you for your patience.

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Things take a long time to download. Is something wrong?

If games and videos are taking a long time to appear, it may be that you need to upgrade to the latest version of your web browser to meet our recommended system requirements. You can find information on which operating systems and browsers work best with pbskids.org on the System Requirements page.

If content is still taking time to load after updating your system, there might be other factors at play. We build all the activities on PBS KIDS to download as quickly as possible so that you won't have to wait. However, if you're visiting our site from a slow internet connection or during peak traffic times (in the evening), then you might need to wait a minute or two for games or videos to load.

In the event that a game or video never loads, additional troubleshooting might be needed. You can visit the "Why isn't the game or video working on the website" page for additional help.