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To update your membership or billing, or to cancel your donation, please see our instructions here.

Common Questions

Can Passport only be used on a computer?

No, Passport can be used on your computer, smartphone, tablet, or supported smart TV or TV streaming device. You can view a list of supported devices and web browsers by clicking here.

Can I download Passport videos for offline viewing?

No, currently PBS does not support video downloading for offline viewing.

Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

Can I use my Passport on multiple devices?

Yes, you can use your Passport benefit on multiple devices simultaneously.

With every device, simply sign in with the same personal account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

Click here for more information about our supported devices.

Can I try Passport on a trial basis and cancel if I change my mind?

Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations. 

If I donate to my local public radio station, can I get Passport?

Generally speaking, no. Passport is a membership benefit provided by your local public television station. We recommend checking with your local public television station directly as your local station may have a membership agreement set up with your local radio station. Click here to find public television contact information.

Is Passport available outside of the U.S.?

The PBS Passport benefit is available to members inside the U.S. and territories, and members in Canada. Outside of those regions, members will be unable to stream content on our site or app.

PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.

We regret not being able to offer all our content online to our supporters.

Can I access PBS KIDS content with my Passport?

PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  

Currently, PBS KIDS programing can be accessed via the PBS KIDS website and PBS KIDS app. To learn more about how to access KIDS programming, please click here.

If I do not have PBS Passport, will I still be able to watch shows on PBS.org and my station's site?

Yes. Many videos can be streamed online at PBS.org and other sites and apps without requiring a Passport benefit. And of course, PBS shows will continue to be broadcast to the public over the air. 

PBS Passport is a membership benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.