In cases where you have forgotten your password, you can reset your password by following the below directions. This can be helpful if you've:
- Forgotten your previous personal password
- Receive an invalid error message or API Error when you try to log in
- You have previously signed in at PBS through Facebook or Google and are no longer able to.
To reset your password, please select Sign In on the website or app. If you do not know how to sign in, please review our sign-in instructions for PBS.org here and our sign-in instructions for the PBS app here. The sign-in for the PBS app on Android and iPhones is the same.
After selecting Sign In, select Sign In with PBS account (if you are on PBS.org). If you are using the PBS app you will have the option to Sign In with Email by entering your email and password.
Signing in on PBS.org is pictured below.
Signing in with Email is pictured below.
To reset your password, select "Forgot your password?"
After selecting "Forgot your password?" you will be prompted to enter your email. Enter your email and click Reset.
After entering your email address and submitting, you will receive an email in your inbox with a link to reset your password.
Open the link in the email and you will be brought to a page asking you to enter a new password and confirm that new password.
Accepted passwords are at least eight characters in length and are a mixture of numbers and letters. If the page prompts you with a red "Weak Password" warning, you can still continue with your entered password by clicking the "Reset" button.
After confirming your new password, you will see your User Profile page with your personal information. You will also see an option to update this information or change your password. You do not need to select either of these options. Your password has been set to the new password you confirmed on the previous page.
You can now proceed to PBS.org and sign in with your email address and new password.