We are currently receiving a high number of calls, and our wait times are longer today. We apologize and thank you for your patience.

To update your membership or billing, or to cancel your donation, please see our instructions here.

How do I cancel my recurring donation?

1) If you made your donation directly in the PBS App on you Amazon Fire TV, you can follow the directions below to cancel your recurring donations.

The below information only applies to payments made through the Amazon Fire PBS app. If you are looking for instructions on canceling your donation and you set up your donation via the website or other method, please visit our other help page on cancelations at this link.

Canceling these recurring donations must be done through the Amazon Payments section of the Amazon website. 

  • Sign in to the Amazon Payments website with your Amazon account credentials
  • Click Amazon Pay 
  • Click Merchant Agreements
  • Click the agreement that lists PBS Foundation as the Merchant
  • Click Details
  • From the Details page, click Cancel
  • When the popup box displays, click Confirm cancellation

After the cancellation has been processed, you will receive a confirmation email from Amazon. The email will be sent to the email address that is associated with your Amazon account.

2) If you made your donation via a web site form, over the phone, by physical mail, or any other means than directly through the PBS App on Amazon Fire TV,  please follow the directions below to cancel your recurring donations.

For security purposes, only your station has access to your membership information and billing.

Because memberships are retained at a local level, you must email or call your local station in order to cancel your membership. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

Find your local station contact information.

If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.